COVID-19 Update

COVID -19 Response Updates and Information

Branch Operations

Updated  December 20, 2021

NCB's Mask Requirements

It is important to us to maintain a safe business environment for all our customers and employees therefore, we are complying with DC’s reinstated indoor face covering requirements.

  • Face masks are required at all times when visiting our offices, regardless of vaccination status
  • Adhere to social distancing – follow the guide signs on our floors and desks and remain six feet apart 
  • Use hand sanitizing stations – stations are conveniently located for your use 
Additionally, we will continue with our safety protocols as follows: 
  • Frequently cleaning commonly used surfaces– we continue to frequently clean and disinfect throughout the day and in between customers
  • Keeping protective shields – we will keep them installed on our lobby desks and teller line at our Capitol Hill branch, for extra protection when meeting with you
  • Enforcing capacity limits – we will continue to limit the number of customers in our lobby to ensure appropriate social distancing 

We encourage you to continue using our digital banking services whenever possible for your convenience. 

Not enrolled in online or mobile banking? Download our mobile app, visit our Online & Mobile Banking page for instructions. For assistance with enrolling in business services such as ACH Origination, Remote Deposit Capture and Bill Pay, please contact our eClient Services team at     

SBA's Paycheck Protection Program (PPP) Loan Forgiveness

If you have already have a PPP loan and would like information on the Loan Forgiveness process, please refer to the information below or contact us.

What you need to know.

The new COVID Pandemic Relief Bill has been passed by Congress and was signed into law on December 27, 2020.

At this time, National Capital Bank is no longer able to accept or process any new PPP applications.

Additional information, resources and updates can be found by visiting these sites: 

Loan Forgiveness.

Paycheck Protection Program loans should be fully forgiven if the funds are used for eligible expenses such as payroll costs, interest on mortgages, rent, and utilities (at least 60% of the forgiven amount must have been used for payroll). 

The Bank has established a strategic partnership with Abrigo, a third party software company specializing in data processing systems for banks.  An online platform will be made available for our PPP borrowers to submit their forgiveness data, upload supporting documentation and create the forgiveness application, which the bank will be able to review, validate and file with the SBA. 

If you have not yet submitted your forgiveness application, we recommend consulting your CPA and/or attorney for further guidance.

For additional questions, please contact our PPP Team by phone (202) 851-4496 ext. 6234 or email at

We will continue to work as your trusted partner to provide help and assistance the best we can.  Please call your local branch or Relationship Manager to discuss your specific needs.  

Throughout our history, NCB has faced and survived many periods of uncertainty through prudent business practices and community support.  These times are no different, and we are committed to continuing to serve our customers and community - you are our top priority!


We will continue to monitor the COVID-19 pandemic and provide updates to this page, as well as on our social media channels, as necessary.  For additional information about the COVID-19, visit the CDC (Centers for Disease Control and Prevention) website.